Non-Voice Customer Service Representative

Job Description

We are hiring Non-Voice Customer Service Representative here at Teleperformance!

Position Type: Full Time

Work Location: Dubai

Working Hours: 8 hours + 1 hour break

Working Day: 6 Days

Salary: 4500 AED

Language: Tamil & English

· Responding to customer inquiries and resolving issues in a timely and professional manner.

· Providing exceptional customer service through various communication channels such as email, chat, and social media.

· Understanding and addressing customer needs and concerns in order to provide appropriate solutions.

· Adhering to company policies and procedures while maintaining confidentiality of customer information.

· Keeping up-to-date with product knowledge and staying informed about company offerings.

· Escalating complex issues to the appropriate department for further resolution.

· Proactively identifying opportunities for process improvements and suggesting solutions to enhance customer experience.

· Continuously seeking feedback from customers to improve service quality and customer satisfaction.