Guest Relations Officer (Czech/ Slovak)
Job Description
WORKING WITH ROYAL GULF TOURISM
Come join our team of passionate travel experts and be a part of the Royal Gulf legacy. As a leading Destination Management Company in the UAE, with us you have an opportunity to grow your professional career guided by industry veterans and supported by a team of travel architects dedicated to curating seamless memorable journeys for guests. If you would like to join us and be part of our success, we’d love to hear from you.
Dubai, UAE
Responsibilities: The Guest Relations Officer is responsible for ensuring all tourists enjoy a positive and memorable experience throughout their stay in UAE by:
- Liasing with guests from the assigned Source Markets
- Preparing Welcome Folders and ensuring its completeness and correctness
- Meet, Greet, and Assist tourists upon arrival at the Airport
- Provides Hotel Check-in Assistance as necessary
- Meeting the tourists at their hotels and resolves any issues they may have
- Selling excursions and tours
- Liasing with agency partners when required to assure them that the guests are being taken care
- Facilitating the tours for groups, FITs, SIC, etc
Educational Background: Bachelor/ Graduation Degree in Travel & Tourism, or related field
Work Experience: No UAE Experience required.
Knowledge & Skills:
Effective Communication
Problem solving & Decision Making
Excellent Telephone Manner
Time Management
Upselling Skills
Personal Attributes:
Outgoing & friendly personality
Presentable/ Pleasant
Patient and calm
Tactful
Demonstrates sense of urgency
Dependable & flexible
Teamplayer
Accurate & Detail-oriented
Hard working
Willing to work extra hours or during off days, when required
Computer Literacy: Excellent working knowledge of MS Office (Outlook, Word, Excel, Powerpoint) and other Tools i.e. tablet, computer, photocopier, printer, telephone, etc.
Language: Fluency in English, Native Slovak / Czech speaker
Others: Willing to learn and undergo Dubai & Abu Dhabi Tour Guiding Licensure