Reservation Agent
Job Description
Experience
1 – 6 Years
Monthly Salary
AED 5,000 – 5,500 ($1,351 – $1,486)
Job Location
Education
Secondary School, Intermediate School, Diploma, Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
