MARIA ELENA JAVIER MAGNO
About Candidate
Over 9 years of experience in Customer Service departments of Organizations demonstrating the ability to handle diverse and multi-cultural teams of professionals to different level of success in a fast paced environment.
· Over 4 years of experience in startup companies, concentrating in call center setup, strategic planning, QA implementation, learning and development, Risk analysis, product management and project management.
· As a leader of the customer service department, has taken the key role of improving customer service experience through different tactics: selection of candidates, mentoring, directing, training, supervision in overall functions, administration of staff customer service, risk and quality assurance operations, focusing on handling top-notch professional support and services, personal interaction to customers, and resolving customer inquiries and variety of complex issues.
Core Competencies
Leadership, coaching and mentoring
Training and Development
Quality Assurance
Selection of Candidates
Startup
Risk Management
Organized, combined with multi-tasking ability
Excellent problem-solving skills